01
Coordination
Keep people and tasks moving
Typical work
Scheduling, chasing, updates, registers
How it's controlled
Approved SOP + escalation matrix
Services
One operating model. Five service layers. Specialist desks on top.
Every recurring activity gets an owner, a documented process, an authority limit and an escalation path. Hours are the capacity boundary, not the pitch.
02
Administration
Maintain accurate business records
Typical work
CRM, documents, inbox, data entry
How it's controlled
Mandatory fields + audit trail
03
Finance preparation
Make transactions ready for approval
Typical work
Invoice packs, coding prep, debtor reminders
How it's controlled
Client approves and releases
04
Customer operations
Protect response and follow-through
Typical work
First-line service, case updates, complaints intake
How it's controlled
Scripts, limits and escalation
05
Revenue operations
Create and progress opportunities
Typical work
Lead research, outbound, qualification, CRM
How it's controlled
Compliance and QA framework
We don't replace regulated judgement, licensed advice, statutory sign-off or your management responsibility. We make the operation around them faster, more consistent and easier to scale.
What makes the model different
Managed capacity, not a random freelancer.
- A defined operating outcome, not a random freelancer
- A dedicated primary team member matched to the workflow
- Documented processes and controlled access
- Management oversight, reporting and escalation
- A clear path to add hours, skills or an entire pod
- Vertical packages built around real industry workloads
- Work scoped as queues and recurring workflows
- Backup and cross-training reduce single-person dependency
- Quality evidenced through metrics and sample checks
- Specialist work priced separately from general admin
Specialist desks
Add capability without rebuilding the package.
Work involving money, outbound reputation, personal data, extended coverage or technical build is always scoped and priced explicitly.
| Desk / add-on | Price | Scope | Boundary |
|---|---|---|---|
| Finance Administration Desk | +£99/month | Bookkeeping preparation, AP/AR admin, reconciliations prep, reporting packs. Requires 40h+ base. | No final approval, payment release, tax filing or regulated accountancy. |
| Outbound Calling Desk | +£149/month per caller | Compliant B2B calling, call recording where lawful, CRM logging, follow-up and QA. | Data, dialler and list costs separate; no guaranteed meetings or sales. |
| Automation & Systems Desk | £399 setup + £149/month | Up to two low-code workflows, monitoring and minor monthly maintenance. | Software licences, complex API work and custom development quoted. |
| Evening Coverage | +20% | Regular work scheduled outside the standard weekday window. | Coverage plan and handoff required. |
| Weekend Coverage | +35% | Planned Saturday/Sunday service window. | Not automatically 24/7 or emergency response. |
| Dedicated Team Lead | From £350/month | Daily work allocation, QA, client reporting and operator coaching. | Recommended for 3+ delivery seats. |
| Enhanced Screening | At cost + £95 admin | Role-appropriate identity, reference or permitted background checks. | Subject to jurisdiction, role and candidate consent. |
| Process Build Sprint | £499 one-off | Discovery, process map, responsibility matrix and up to five production-ready SOPs. | Two review rounds; system implementation separate. |
| Additional SOP | £75 each | One documented routine process with triggers, steps, controls and escalation. | Client validates technical and regulatory accuracy. |
| One-off Project Capacity | From £18/hour | Defined backlog, migration, research or data-cleanup project. | Minimum 20 hours; milestones agreed in advance. |
Prices in GBP, exclusive of VAT.
Revenue operations
Outbound calling packages.
Designed for B2B appointment setting and lead progression: a controlled pipeline engine, not a promise that every dial converts.
Caller Pilot
£649
per month / 80 hours
Test one segment, offer and call motion.
- –1 caller
- –List up to 2,500 records
- –Script + objection sheet
- –Weekly funnel report
Recommended
Dedicated Caller
£999
per month / 160 hours
Full-time-equivalent prospecting capacity.
- –1 caller
- –Daily CRM hygiene
- –Call review and coaching
- –Follow-up sequences
Outbound Pod
£2,795
per month / 480 hours
Three callers with shared research and QA.
- –3 callers
- –Shared team lead oversight
- –Segment testing
- –Weekly pipeline review
Growth Desk
From£4,495
per month / 800 hours
Five-caller production team with dedicated control.
- –5 callers
- –Dedicated team lead
- –Call QA scorecards
- –Custom dashboards
Client supplies or purchases lawful data and approves the offer, target segment and suppression rules. Data and dialler costs are separate. Results are not guaranteed.