Cleaning & Facilities
Scale field delivery without letting rotas, absences, timesheets, complaints and invoices choke growth.
Best fit
Commercial cleaning companies, multi-site contract cleaners, specialist cleaning providers and facilities support SMEs with 10+ field operatives.
Typical triggers
New contracts; supervisor overload; owner covering rota gaps; unreliable timesheets; slow quotations; rising complaints or recruitment volume.
Workstreams
What we run for you.
Each workstream is a documented process with an owner, a queue and an escalation route.
Scheduling & allocation
Maintain rota; confirm attendance; record availability; issue job details; flag uncovered shifts; update your booking system or CRM.
Field communication desk
Operative check-ins; access-note distribution; evidence/photo chasing; late-arrival updates; supervisor escalation.
Client service & complaints
Acknowledge; capture evidence; create case; follow approved recovery pathway; arrange re-attendance; keep audit trail.
Quotes, invoices & collections
Lead intake; scope checklist; walkthrough chase; quote preparation from rate card; invoice issue; payment-link follow-up; aged-debt reminders.
Recruitment & onboarding admin
Applicant screening checklist; interview scheduling; document collection; induction booking; worker file maintenance; availability matrix.
Packages
Cleaning & Facilities packages.
Pricing position: our most accessible pricing — highly repeatable workflows. Every package includes management, reporting and backup cover.
Operations Assist
£399
per month / 40 hours
≈ £9.98 per hour
For one recurring admin pressure point.
- –One service line or workflow
- –Weekday task queue
- –Weekly summary
- –Up to 15 operatives as a guide
Field Operations Desk
£549
per month / 80 hours
≈ £6.86 per hour
Daily rota, client and workforce support.
- –Up to three workflows
- –Morning and afternoon queue checks
- –Backup cover
- –Weekly SLA review
Embedded Control Desk
£799
per month / 160 hours
≈ £4.99 per hour
A full-time-equivalent back-office coordinator.
- –Rota plus client communication
- –Quote/payment administration
- –Cleaner onboarding admin
- –Monthly contract dashboard
Multi-Site Pod
From£1,299
per month / 320 hours
≈ £4.06 per hour
Two-seat delivery for multi-site contract operations.
- –Named pod lead
- –Extended coverage design
- –Site-by-site reporting
- –Custom escalation matrix
30-day paid pilot — 20 hours — from £149
A tightly scoped 20-hour paid pilot, setup included. One defined workflow for 30 days — evidence before a larger commitment.
Setup is included in every 20-hour pilot. Standard onboarding is £149 for 40/80-hour plans, £299 for Embedded and £499 for Pods — waived when you choose a 6-month commitment.
Why priced here
- –Rota, quote, payment and workforce tasks are highly repeatable
- –Strong operating templates allow efficient batching
- –Pricing is intentionally most accessible because workflows standardise well
Prices in GBP, exclusive of VAT.
What we measure
- –Uncovered shifts at cut-off
- –Attendance confirmations received
- –Quotes issued within target
- –Payment follow-ups completed
- –Complaint acknowledgement time
- –Worker files complete to checklist
Not included
- ×On-site supervision or quality inspection
- ×Final HR, disciplinary or dismissal decisions
- ×Health and safety competent-person duties
- ×Refunds, discounts or compensation without an approval matrix
- ×24/7 emergency desk unless separately contracted
The payoff
The package can be covered through fewer uncovered shifts, faster payments, one retained contract, higher quote conversion or reclaimed owner time.
Example setup
What a typical engagement looks like.
Client
Cleaning company / 45 operatives
Need
Rota changes, attendance confirmations, quote and payment follow-up.
Evening coverage +20% if regularly required after the agreed window.
Recommendation
Embedded Control Desk, 160h
£799 / month
Prices in GBP, exclusive of VAT.