Professional Services
Protect fee-earner and director time by building a dependable operating layer around client delivery.
Best fit
Consultancies, accountancy practices (non-reserved support), engineering/design firms, agencies and small professional practices needing administrative capacity.
Typical triggers
Fee-earners handling admin; high client load; new office; partner growth; a single administrator as a point of failure; billing delays.
Workstreams
What we run for you.
Each workstream is a documented process with an owner, a queue and an escalation route.
Executive & diary support
Inbox triage; diary management; meeting preparation; travel research; action tracking; contact follow-up.
Client coordination
Onboarding checklist; document requests; status updates; meeting scheduling; deliverable reminders; feedback collection.
Billing & WIP administration
Timesheet chase; WIP report preparation; draft invoice data packs; PO chase; debtor reminders; query routing.
CRM & project administration
Pipeline hygiene; project setup; milestone tracking; resource/calendar updates; document control; reporting packs.
Practice operations
Supplier administration; recurring reports; policy/document control; training coordination; leave/coverage trackers.
Packages
Professional Services packages.
Pricing position: confidentiality and fee-earner leverage premium. Every package includes management, reporting and backup cover.
Executive Assist
£449
per month / 40 hours
≈ £11.23 per hour
Structured support for a director or small leadership team.
- –Inbox/diary plus one workflow
- –Weekly priorities review
- –Confidentiality controls
- –Backup cover
Practice Support
£625
per month / 80 hours
≈ £7.81 per hour
Daily client and practice administration.
- –Up to three workflows
- –Client-facing coordination
- –Weekly KPI report
- –Named success manager
Embedded Practice Ops
£899
per month / 160 hours
≈ £5.62 per hour
A near full-time operating partner.
- –Five+ workflows
- –Billing and CRM administration
- –SOP ownership
- –Monthly process review
Firmwide Pod
From£1,499
per month / 320 hours
≈ £4.68 per hour
Two-seat capacity shared across teams.
- –Pod lead
- –Department work queues
- –Cross-trained cover
- –Custom governance
30-day paid pilot — 20 hours — from £199
A tightly scoped 20-hour paid pilot, setup included. One defined workflow for 30 days — evidence before a larger commitment.
Setup is included in every 20-hour pilot. Standard onboarding is £149 for 40/80-hour plans, £299 for Embedded and £499 for Pods — waived when you choose a 6-month commitment.
Why priced here
- –Client-facing polish and confidentiality expectations are higher
- –Fee-earner and director time has a high opportunity cost
- –Billing, WIP, diary and client workflows require judgement-aware escalation
Prices in GBP, exclusive of VAT.
What we measure
- –Inbox items within response window
- –Meeting conflicts and reschedules
- –Client onboarding completeness
- –Timesheets submitted by cut-off
- –WIP/invoice packs issued
- –Overdue actions by owner
Not included
- ×Reserved legal, audit, tax or regulated financial work
- ×Professional advice or technical sign-off
- ×Client-money handling
- ×Final invoice/payment authorisation
- ×Unsupervised access to highly sensitive systems without controls
The payoff
Releasing only a small number of billable or business-development hours can pay for the package; the rest becomes capacity gain.
Example setup
What a typical engagement looks like.
Client
Consultancy / 9 fee-earners
Need
Client onboarding, diary coordination, WIP and invoice packs.
Move to Embedded when the queue needs full-day coverage.
Recommendation
Practice Support, 80h
£625 / month
Prices in GBP, exclusive of VAT.