Backend Office HQ
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Recruitment & Staffing

Return consultant time to candidates and clients while the desk behind them stays clean, current and billable.

Best fit

Recruitment agencies with 5–100 staff, temp/contract staffing firms, multi-desk specialists and agencies adding consultants faster than operations headcount.

Typical triggers

Temp desk growth; consultant hiring; timesheet delays; poor CRM hygiene; onboarding document backlogs; debtor days rising.

Workstreams

What we run for you.

Each workstream is a documented process with an owner, a queue and an escalation route.

Candidate onboarding desk

Document checklist; right-to-work evidence collection routing; reference chasing; missing-information reminders; status updates.

Timesheet & payroll preparation

Timesheet chasing; exception list; rate-card checks against supplied data; approved-hours pack; handoff to payroll owner.

CRM & database operations

Record creation; duplicate checks; notes cleanup; consent/status fields; vacancy and placement updates; re-engagement lists.

Interview & client coordination

Scheduling; confirmations; reminder messages; feedback chasing; reschedule handling; consultant action list.

Billing & debtor administration

Invoice data pack; PO chasing; remittance matching prep; aged-debt reminder cadence; disputed-invoice routing.

Packages

Recruitment & Staffing packages.

Pricing position: commercial-data and deadline premium. Every package includes management, reporting and backup cover.

Desk Support

£425

per month / 40 hours

≈ £10.63 per hour

Focused support for one recruiting workflow.

  • –One desk or function
  • –Weekly backlog report
  • –Approved message templates
  • –Up to 5 consultants as a guide
Recommended

Agency Operations

£575

per month / 80 hours

≈ £7.19 per hour

Daily support across candidates, CRM and scheduling.

  • –Up to three workflows
  • –Daily queue ownership
  • –Backup coverage
  • –Weekly KPI report

Embedded Staffing Ops

£849

per month / 160 hours

≈ £5.31 per hour

Full workflow ownership for a growing agency.

  • –Temp/contract admin support
  • –CRM quality controls
  • –Finance admin handoffs
  • –Monthly process review

Multi-Desk Pod

From£1,399

per month / 320 hours

≈ £4.37 per hour

Two-person pod for volume staffing operations.

  • –Named operations lead
  • –Desk-based work allocation
  • –Cross-trained cover
  • –Custom reporting

30-day paid pilot — 20 hours — from £179

A tightly scoped 20-hour paid pilot, setup included. One defined workflow for 30 days — evidence before a larger commitment.

Setup is included in every 20-hour pilot. Standard onboarding is £149 for 40/80-hour plans, £299 for Embedded and £499 for Pods — waived when you choose a 6-month commitment.

Why priced here

  • –Candidate and client communication directly affects placements
  • –Timesheet and invoice cut-offs make timing commercially important
  • –CRM accuracy, personal data and desk-by-desk coordination require tighter QA

Prices in GBP, exclusive of VAT.

What we measure

  • –Timesheets received before cut-off
  • –Candidate files complete to checklist
  • –CRM mandatory-field completeness
  • –Interview confirmation rate
  • –Invoice packs issued on time
  • –Exceptions unresolved over 24/48 hours

Not included

  • ×Employment, immigration or compliance advice
  • ×Final right-to-work/compliance determination
  • ×Payroll calculation approval or release
  • ×Candidate selection decisions
  • ×Unscripted sales representation without an outbound add-on

The payoff

Recovering even a few consultant hours for candidate and client work can outweigh the fee; one additional placement may cover several months.

Example setup

What a typical engagement looks like.

Client

Recruitment agency / 12 consultants

Need

Interview scheduling, CRM cleanup and timesheet chasing.

Add the Finance Desk (+£99) if invoice/debtor admin becomes recurring.

Recommendation

Agency Operations, 80h

£575 / month

Prices in GBP, exclusive of VAT.